Sky Customer Services

I heard a story recently about a guy who had a complaint about a service that was being offered by the Apple Corporation. He phoned there help-desks, but was put on hold, and then sent an email – to which he received a sub-standard reply. In order to make sure he was heard, the guy then proceeded to send a comically frustrated email directly to Steve Jobs – the head of the Apple Corporation. Apparently, so the story goes, his email made Steve Jobs laugh and his problem was dealt with that same day. We can’t all go barrelling into the Head office of a company when we have a problem, but this story is a great example of how persistence can sometimes be rewarded. If you have a problem with Sky, it will be sorted by one of their great customer service team – just use some of these Sky Contacts details (sourced at http://www.radioandtelly.co.uk/skyfaq.html#contact, a great little home entertainment resource):

Sky Customer Services: 08442 411 542 (was 08702 40 40 40)
Sky Technical helpdesk: 08442 411 411 (was 08702 43 5000)
Sky+ Technical help: 08442 410 800 (was 08705 800 800)
Sky Broadband: 08442 410 515
Sky Installers: 08705 959595

Postal address: Sky Subscribers Services, PO Box 43, Livingston, West Lothian Eh54 7DD
Head office postal address: British Sky Broadcasting Group plc, Grant Way, Isleworth, Middlesex Tw7 5QD

Email: skydigital@sky.com or skydigital@bskyb.com
And, just in case you want to take a leaf out of the book of the man who made Steve Jobs laugh, you may want to use these:

BSkyB Head Office Switchboard: 020 7705 3000
BSkyB Head Office: 0870 240 3000

...although do bear in mind that your call may be considered a nuisance, and you may solve your problems faster by using the customer services provided!
You can contact sky about any problem you may be having. The ones below are most common (but easily solved!):

Loss of connection

Sometimes bad things happen to connections, through no fault of the equipment or yourself. Don’t panic! It’s usually easily fixed.

Technical Difficulties

This is just another way of saying that you don’t really know what’s going on. If you’ve forgotten how to use your Sky box setup, or there is a new feature that you can’t quite figure out, Sky will be happy to give you some handy advice.

Wanting an Upgrade

If you decide that your current package just doesn’t cut it anymore, you may want to talk to Sky about having it augmented with some extras! Go for it.

If you’re more of a maverick DIY problem-solver, you may want to simply check out Sky’s online help centre at http://www.sky.com/portal/site/skycom/skyhelpcentre. It has a lot of good information and some handy FAQs – so that you can have a go at solving your problems solo if you want to. If all else fails, use the sky contacts details above!